Report Harm or Risk of Harm to a Resident(s)

~ How to Report Harm or Risk of Harm (page 1 of 5)

Please click the Save button on the bottom of each page and use the Step links to navigate back to a previous section on the Report Harm or Risk of Harm to a Resident(s) form. If you are logged into the portal and do not complete the final step, you may return at a later date to make changes and finalize.

You must complete the Details of the Report step before you can continue with the following steps.

Do you have concerns about an incident at a licensed retirement home that has or could result in harm to resident(s)? If so, please complete and submit this form so RHRA is aware of the incident and can take the appropriate action. Anyone who sees or suspects a situation that harms or puts a resident at risk of harm must report it to RHRA. Family members, substitute decision makers, retirement home staff and operators all have the same responsibility to help protect the resident. Regulated health professionals such as doctors, nurses and social workers are also obligated to report harm or risk of harm to a resident.

Reports of harm or risk of harm can be made anonymously – you do not have to provide your name or contact details when reporting.

Definitions

Resident: A person who lives in a licensed retirement home.
Retirement Home: A residential complex or part of a residential complex which has been licensed to operate as a retirement home by RHRA.
Substitute Decision Maker (SDM): A person who is legally authorized to make a decision or to give or refuse consent on behalf of another person when required.
Incident: Alleged, suspected or witnessed abuse or neglect of a resident(s), and/or other behaviour that results in harm or risk of harm to the resident(s).

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If you wish to submit this report anonymously, please sign out of the self-service portal.

If you are anonymous, your information will not be given to the home. You can still enter your personal details so that RHRA can contact you for more information.

To change Case Contact Details, please navigate to your Profile page first.

Please provide the name, room number and contact information (if known) of the resident who is the subject of the report.

If another resident was involved, please provide their information below.

If you know whether the resident is in a subsidized suite (meaning they receive financial help from the government, a hospital or other program to help pay for their suite) please indicate the source of funding/subsidy below. If you do not know, please leave this field blank.

If the above resident has a Substitute Decision Maker (SDM), please provide their contact information.

A staff member of the home or an external care provider who is alleged or known to be involved in the incident.

Anyone (staff, care provider, family member, friend) who saw the incident taking place.

What is the nature of the incident?

I believe that there is harm or risk of harm to a resident related to (select all types you think apply):

RHRA's Information Access and Privacy Code applies to the information provided to RHRA through this form. The Code is available on RHRA's website here (hyperlink: https://www.rhra.ca/wp-content/uploads/2023/12/RHRA-MOU-EN-FINAL-SIGNED-June-2023.pdf#nameddest=Schedule_H ). RHRA will restrict its use of any personal information or personal health information collected through this form for the purpose of carrying out its duties under the Retirement Homes Act, including responding to the report and communicating with the person who made the report.

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