Report Harm or Submit a Complaint

Reporting Harm

Anyone who sees or suspects a situation that harms or puts a resident in a retirement home at risk of harm must report it to the RHRA. These situations can involve:
 

• abuse or neglect of a resident;
• improper or incompetent treatment or care of a resident;
• unlawful conduct;
• misuse or misappropriation of a resident's money.

Retirement home staff and operators, residents, family members, and substitute decision makers all have the same responsibility to help protect residents. Regulated health professionals such as doctors, nurses and social workers are also obligated to report harm or risk of harm to a resident.

Formal Complaints

If you are a resident or substitute decision maker for a resident, and you have concerns about the care or treatment of a resident in a retirement home, you are entitled to file a formal complaint to the RHRA.

The RHRA looks into every complaint it receives and updates complainants throughout the complaint-handling process. Our goal is to help resolve complaints as fairly, thoroughly, and quickly as possible. The Registrar reviews all formal complaints and issues a decision about the concerns.

Formal complaints cannot be made anonymously. If you would like to report information to the RHRA and remain anonymous, please submit a mandatory report.

If you are a retirement home staff or operator reporting a situation involving resident harm, please submit a mandatory report.